Sylk (“We”) are committed to protecting and respecting your privacy.
This policy (together with our Terms & Conditions and Cookie Policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please see below what data we use about you and why.
By visiting www.sylk.co.uk you are accepting and consenting to the practices described in this policy. For the purpose of the GDPR, the data controller is Sylk Limited, 119 Richmond Road, Kingston Upon Thames, Surrey KT2 5BX.
1. Definitions
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means Personal Data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and GDPR as it forms parts of the United Kingdom domestic law by virtue of Section 3 of the European Union (Withdrawal) Act 2018 (“UK GDPR”)
“We/Us/Our” means Sylk Limited. Our website address is: https://www.sylk.co.uk.
2. Information about us
2.1 Our Site is owned and operated by Sylk Limited, 119 Richmond Road, Kingston Upon Thames, Surrey KT2 5BX.
3. What does this Policy cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
Embedded content from other websites
Articles on this site may include embedded content from YouTube, Instagram and Facebook (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Facebook and YouTube, for example, will retain your information for as long as you have an account.
If you do not give Cookie Consent for Functionality and Advertisements, you may not be able to view or interact with this type of content.
4. Your rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of Personal Data;
4.1.2 The right of access to the Personal Data We hold about you (see section 12);
4.1.3 The right to rectification if any Personal Data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any Personal Data We hold about you (We only hold your Personal Data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your Personal Data;
4.1.6 The right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);
4.1.7 The right to object to Us using your Personal Data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your Personal Data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What data do we collect?
Depending upon your use of Our Site, you may give us information about you by filling in forms, registering to use our site, subscribing to our service, downloading information, participating in social media functions, taking part in a survey or reporting a problem with our site. We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy:
5.1 name;
5.2 contact information such as email addresses and telephone numbers;
5.3 geographic information such as address and post code;
5.4 product order and payment information;
5.5 IP address;
5.6 web browser type and version;
5.7 operating system;
5.8 a list of URLs starting with a referring site and your activity on Our Site;
5.9 correspondence submitted via our website.
Leaving comments and reviews on the website
5.10 When you leave comments or reviews on Our Site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
5.11 If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
5.12 If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
5.13 When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Your shopping experience
While you visit our site, we’ll track:
5.14 Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
5.15 Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping;
5.16 Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
5.17 We’ll also use cookies to keep track of basket contents while you’re browsing our site.
5.18 When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
5.18.1 Send you information about your account and order;
5.18.2 Respond to your requests, including refunds and complaints;
5.18.3 Process payments and prevent fraud;
5.18.4 Set up your account for our store;
5.18.5 Comply with any legal obligations we have, such as calculating taxes;
5.18.6 Improve our store offerings;
5.18.7 Send you marketing messages, if you choose to receive them. (See sections 6 and 7 below).
5.19 If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders, and your order history will be visible here too.
Anti-Spam
5.20 We collect information about visitors who comment on sites that use our Akismet Anti-spam service. The information we collect includes the commenter's IP address, user agent, referrer, and site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
6. How do we use your data?
6.1 All Personal Data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the UK GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your Personal Data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your Personal Data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
6.2.1 Providing and managing your access to Our Site;
6.2.2 Supplying Our services to you such as fulfilling orders and free sample requests (please note that We require your Personal Data in order to respond to requests for our services and online resources);
6.2.3 Replying to emails from you;
6.2.4 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us at sylk.co.uk or by unsubscribing at the foot of emails);
6.2.5 Market research;
6.2.6 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our services. We will not, however, send you any spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 You have the right to withdraw your consent to Us using your Personal Data at any time, and to request that We delete it.
6.5 We retain your personal information as long as it is necessary to provide the service requested by our customers, or for as long as consent is granted, unless otherwise prohibited by law. In addition, if such information is relevant, we retain it for the period required by applicable UK tax law (currently 6 years).
7. How and Where Do We Store Your Data?
7.1 We only keep your Personal Data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
7.1.1 Personal Data stored on Our Site will be retained for no longer than two years after your interaction with Us.
7.1.2 Google Analytics data is stored for no longer than two years.
7.2 Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR as it forms parts of the United Kingdom domestic law by virtue of Section 3 of the European Union (Withdrawal) Act 2018 (“UK GDPR”) including:
7.2.1 Ensuring that our partners are UK GDPR compliant;
7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
7.4 Steps We take to secure and protect your data include:
7.4.1 Data stored on our website is protected by layers of security software and firewalls;
7.4.2 Back ups of our website are stored securely in a UK GDPR compliant way;
7.4.3 SSL/TLS encryption of all data transmitted via our website;
7.4.4 Two-factor is enabled for Our team to access customer data from Our Site and third party data processors.
Third Party Data Processors
7.5 Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
7.5.1 Royal Mail is our shipping partner and captures Personal Data in order to create shipping labels and postage;
7.5.2 Google Workspace hosts our emails;
7.5.3 Unlimited Web Hosting hosts our website and database, and our website is administered by Chocolate Box Studios Limited;
7.5.4 Fernleaf Systems Limited hosts our website and database backups;
7.5.5 Stripe captures Customer orders and processes credit and debit card payments securely, including the options of using Google Pay, Apple Pay and Link transactions. Stripe's privacy policy can be found here;
7.5.6 PayPal captures Customer orders and processes customer payments securely. Paypal's privacy policy can be found here.
7.5.7 Akismet Anti-Spam service. See section 5.20.
Email Service Providers: Mailing Lists
7.6 When visitors sign up to our newsletter mailing list, they agree to receive occasional emails from us about our services. If you sign up to our newsletter mailing list, we will collect your name and email address, and your data will be processed on behalf of Us by SendGrid in order for us to send emails to you and monitor email performance. More information on SendGrid's data processing policy can be found here.
7.7 When visitors request a free product sample, or make a purchase from our website store, we will capture their name, email address and a record of the customer interaction, and this data will be processed on behalf of Us by Mailchimp in order to send courtesy emails following up the customer interaction and to monitor email performance. More information on Mailchimp’s data processing policy can be found here.
Website analytics
7.8 We collect anonymised website statistics using Google Analytics to measure the traffic and usage of Our Site.
7.9 We also collect anonymised usage analytics of pop-ups on Our Site.
8. Do we share your data?
8.1 Subject to section 8.2, We will not selll or share any of your data with any third parties for any purposes, except for those listed in section 7 above.
8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your Personal Data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
Note: If you request a password reset, your IP address will be included in the reset email. All emails sent via the website are encrypted via SSL/TLS.
9. What happens if our organisation changes hands?
9.1 We may, from time to time, expand or reduce Our organisation and this may involve the sale and/or the transfer of control of all or part of Our organisation. Any Personal Data that you have provided will, where it is relevant to any part of Our organisation that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
10. How can you control your data?
10.1 When you submit personal data via Our Site, you will be given options to restrict Our use of your data. In particular, We will give you controls on Our use of your data for direct marketing purposes (including the ability to opt-in or out of accepting cookies or opt-out of receiving emails from Us, which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
11. Your right to withhold information
11.1 You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
11.2 You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy.
12. How can you access your data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held Under the UK GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at [email protected], or using the contact details below in section 14.
13. Our use of cookies
13.1 Our Site places and accesses certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products. In addition, Our Site uses analytics services provided by Google Analytics, and content provided by Facebook, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.
14. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected]. You can also write to us:
Sylk Limited, 119 Richmond Road, Kingston Upon Thames, Surrey KT2 5BX.
Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
15. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Last edited 23 July 2025.