This Policy applies as between you, the User of this Web Site and Sylk Ltd UK the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein and how we protect that information.
We do not store credit card details nor do we share customer details with any 3rd parties for marketing purposes.
1.Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account”
means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
“Content”
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Cookie”
means a small text file placed on your computer by Sylk Ltd UK when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Further details are contained in Clause 10 of this Policy;
“Data”
means collectively all information that you submit to the Web Site using any of our Services or Systems;
“Sylk”
means Sylk Ltd UK Ltd, 1st Floor Wellington House, Aylesbury Road, Princes Risborough, Bucks, HP27 0JP;
“Service”
means collectively any online facilities, tools, services or information that Sylk Ltd UK makes available through the Web Site either now or in the future;
“System
means any online communications infrastructure that Sylk Ltd UK makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Web Site and is not employed by Sylk Ltd UK and acting in the course of their employment; and
“Web Site”
means the website that you are currently using (www.sylk.co.uk) and any sub-domains of this site (e.g. subdomain.www.sylk.co.uk unless expressly excluded by their own terms and conditions.
2. Data Collected
Without limitation, any of the following Data may be collected:
2.1
name;
2.2
date of birth;
2.3
gender;
2.4
job title;
2.5
profession;
2.6
contact information such as email addresses and telephone numbers;
2.7
demographic information such as post code, preferences and interests;
2.8
financial information such as credit / debit card numbers;
2.9
IP address (automatically collected);
2.10
web browser type and version (automatically collected);
2.11
operating system (automatically collected);
2.12
a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.13
Cookie information (see Clause 10 below).
3. Our Use of Data
3.1
Any personal Data you submit will be retained by Sylk Ltd UK for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a reasonable period or as long as the law requires.
3.2
Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties.
3.3
All personal Data is stored securely in accordance with the principles of the EU General Data Protection Regulation (GDPR) 2016. For more details on security, see Clause 9 below.
3.4
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.4.1
To fulfil orders and free sample requests;
3.4.2
internal record keeping;
3.4.3
improvement of our products / services;
3.4.4
transmission by email of promotional materials that may be of interest to you;
3.4.5
contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
3.4.6
We do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by unsubscribing at the foot of our emails.
4. Third Party Web Sites and Services
We may share your information with companies employed by us to perform our legitimate business functions for example where we employ others to provide us with technical assistance with our website or database or with our internet service provider to enable you to access the website.
5. Changes of Business Ownership and Control
5.1
Sylk Ltd UK may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
6. Controlling Access to your Data
6.1
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
6.1.1 use of Data for direct marketing purposes; and
6.1.2 sharing Data with third parties.
7. Your Right to Withhold Information
7.1
You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
7.2
You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.
8. Accessing your own Data
You are entitled to request to see the info we hold about you and you may ask us to make any necessary changes to ensure it is accurate and kept up to date. Please contact info@sylk.co.uk. We are entitled to charge a small fee to meet our costs in providing this information.
9. Security
9.1
Data security is of great importance to Sylk Ltd UK and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
10. Cookies
10.1
Sylk Ltd UK may set and access Cookies on your computer. [All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.] Sylk Ltd UK has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web Site. [We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.]
10.2
[Before the Web Site sets Cookies on your computer, you will be presented with a pop-up message requesting your consent to set those Cookies. [None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected.] By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.]
10.3
[Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings, as set out in sub-Clause 10.4.]
10.4
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
10.5
You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.
10.6
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.
11. Changes to this Policy
Sylk Ltd UK reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
